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常见问题解答

  • 我想查看玩家条款游戏?

    我们的促销条款和条件可以使用我们网站页脚中的链接访问。
  • 我不能使用我的优惠券

    如果您的凭证代码有问题,请通过在线聊天或电子邮件[email protected]与我们的会员支持小组联系。
  • 为什么我不能参加推广游戏?

    如果您以前已经采取过相同或类似的促销活动,那么您可能无法进行宣传。每个促销活动都有自己的条款和条件,合格条件将有所不同。如果您不确定晋升资格,请通过在线聊天或电子邮件[email protected] 与我们的会员支持小组联系。
  • The LottoGo A-Z of bonuses

    Term What This Means
    Active Bonus/Active The Bonus Promotion that you have claimed will remain ‘active’ until your Wagering Requirements are completed, or if the Bonus is expired/forfeited/cancelled.
    Bonus Amount The amount of Bonus Cash or Free Spins allocated with the Promotion.
    Bonus Balance Funds are held here until all Wagering Requirements of an active Bonus Promotion have been fulfilled. Includes winnings accumulated from Bonus Cash/Free Spins.
    Bonus (Wagering) Progress The Wagering Requirements of your Bonus that you have completed/have left to complete are displayed in a percentage bar within your Promotions area.
    Cancelled Bonus/ Cancelled Bonus Promotions that have been cancelled by LottoGo. All related Bonus Cash, Free Spins remaining, Bonus (Wagering) Progress, and winnings accrued are lost.
    Cash Balance Funds here are not subject to Wagering Requirements, and can be withdrawn in line with the Player T&Cs. Includes Deposit amounts.
    Completed Bonus/ Completed The specified Wagering Requirements of this Bonus have been completed. Any remaining Bonus Balance (subject to the specified Maximum Win amount) will be transferred to Cash Balance.
    Deposit/ Deposit Amount The cash amount a customer is required to deposit at LottoGo in order to qualify for a Deposit-based Bonus Promotion.
    Expired Bonus/ Expired The specified Wagering Requirements of this Bonus were not completed. All related Bonus Cash, Free Spins remaining, Bonus (Wagering) Progress, and winnings accrued are lost.
    Expiry Date The date by which the customer must have completed all Wagering Requirements of their Bonus Promotion.
    Forfeited Bonus/ Forfeited Customers may forfeit any active Bonus. All related Bonus Cash, Free Spins remaining, Bonus (Wagering) Progress, and winnings accrued will be sacrificed.
    Free Spins Spins on a specific game issued as part of a Bonus. Winnings accrued from Free Spins will be Bonus Cash, and subject to the Wagering Requirements of that Bonus.
    Maximum Bet The maximum amount that can be staked using Bonus Cash in order for that Bet to contribute to the Wagering Requirements of a specific Bonus Promotion.
    Maximum Win The maximum value or return possible with the Bonus Promotion.
    Non-deposit Bonus A customer is not required to make a deposit in order to qualify for the Bonus Promotion.
    Player T&Cs All Bonus Promotions are subject to the LottoGo Player Terms & Conditions.
    Promotional T&Cs LottoGo Promotional Terms & Conditions will apply to all Bonus Promotions. Each Bonus Promotion will additionally contain its own specific T&Cs.
    Qualifying Games Games that will contribute to the Wagering Requirements of a Bonus.
    Restricted Games Games that will not contribute to the Wagering Requirements of a Bonus. A full list is displayed in the T&Cs of each specific Bonus Promotion.
    Specific Bonus Promotion T&Cs To be found on the respective Bonus Promotion cards in your Promotions area.
    Uses The number of times a Bonus Promotion can be used/activated.
    ‘Valid From’ Date The date from which the Bonus Promotion has been available to claim.
    Wagering Requirements The total value of Bets you need to place within the specified Promotional Period in order to complete your Bonus and have any remaining winnings transferred from Bonus Balance to Cash Balance. Bets must be placed on qualifying games with Bonus Balance, to a value less than the Maximum Bet, to contribute to your Bonus (Wagering) Progress.
    Weighting The percentage of a Bet that will contribute towards the Wagering Requirements of a Bonus Promotion, which differs per game type. Please refer to table below:


    GAMES WEIGHTING DISTRIBUTION TABLE:

    Qualifying Game Type Weighting % (Contribution) Example: Bets placed as part of Wagering Requirements that are 40x your Bonus
    Slots/Instant Win Games 100% Placing a £10 Bet using your Bonus Balance will reduce your wagering amount by £10 (x1).
    Bingo 100% Placing a £10 Bet using your Bonus Balance will reduce your wagering amount by £10 (x1).
    Scratchcards 400% Placing a £10 Bet using your Bonus Balance will reduce your wagering amount by £40 (x4).
    Lottery/Syndicate Bets/Tickets Restricted You cannot use Bonus Balance on Lottery or Syndicate Bets or Tickets.
  • What is a Bonus Promotion, and how do they work?

    A Bonus Promotion (“Bonus”) is something a little extra we offer. The Bonus amounts that come with your Deposit/Non-Deposit Bonus Promotion will be in the form of either Free Spins or Bonus Cash.

    Winnings accumulated with a Bonus Balance will be in the form of Bonus Cash until the Wagering Requirements of the Bonus have been completed. Wagering Requirements are outlined within the T&Cs of each specific Bonus Promotion, located on each of the respective Bonus Promotion cards in the Promotions area.

    Once the Wagering Requirements of your bonus have been completed, your remaining Bonus Balance will turn into Cash Balance, and will be available to withdraw subject to our Player Terms and Conditions.
  • How do I claim a Bonus Promotion?

    To claim a Bonus, simply visit the Promotions area, where you’ll find a tab dedicated to Bonuses. Any Bonus Promotions that are available for you to claim will be displayed on cards which contain their details and T&Cs.
  • What are Wagering Requirements?

    Every Bonus Promotion is subject to Wagering Requirements. Wagering Requirements are the total value of bets you need to place within the specified Promotional Period in order to complete the Bonus and have any remaining winnings transferred from your Bonus Balance to Cash Balance. Bets must be placed on Qualifying Games with Bonus Balance, to a value less than or equal to the Maximum Bet, to contribute to your Bonus (Wagering) Progress.

    For example: If you have £10 of Bonus Cash and Wagering Requirements of x40, you’d need to place £400 worth of bets with your Bonus Balance within the Promotional Period to complete your Bonus.

    Your Bonus (Wagering) Progress with an active Bonus can be viewed in your Promotions area.
  • How will different games contribute to the Bonus (Wagering) Progress of a Bonus?

    All qualifying games, depending on what type of game they are, have an allocated Weighting Percentage (Contribution). Weighting affects how your Bet will contribute towards your Wagering Requirements, as outlined in the LottoGo Games Weighting Distribution Table below:


    GAMES WEIGHTING DISTRIBUTION TABLE:

  • How does each type of Bonus Promotion work?

    1. Deposit-based Bonus Cash:
    Scenario: Customer deposits £XX.XX and receives £YY.YY Bonus Cash
    Wagering Requirements: x40 the value of £YY.YY
    Wallets Used: Cash Balance, Bonus Balance
    Bonus (Wagering) Progress:
    Bets will be made with the Deposit amount from your Cash Balance until you have satisfied the criteria outlined in the specific Bonus T&Cs. This will not contribute towards your Bonus (Wagering) Progress.

    Once your Bonus Balance becomes available, your Bonus (Wagering) Progress will begin. Any winnings will be combined in your Bonus Balance until your Wagering Requirements are completed, at which point any remaining Bonus Balance will be transferred to your Cash Balance.


    2. Non-deposit Bonus Cash:
    Scenario: Customer receives £XX.XX Bonus Cash with no deposit needed
    Wagering Requirements: x40 the value of £XX.XX
    Wallets Used: Bonus Balance only
    Bonus (Wagering) Progress:
    Bets will be made using your Bonus Balance. Any winnings will be combined in your Bonus Balance until your Wagering Requirements are completed, at which point any remaining Bonus Balance will be transferred to your Cash Balance.


    3. Deposit-based Free Spins:
    Scenario: Customer deposits £XX.XX and receives XX Free Spins which will have an equivalent value of £YY.YY
    Wagering Requirements: x40 the value of £YY.YY
    Wallets Used: Cash Balance, Bonus Balance
    Bonus (Wagering) Progress:
    Free Spins will be allocated and available to use on a specified game only. On initial play, you will use these Free Spins, and any winnings accrued will be in Bonus Cash.

    Bets placed, either on other games or subsequent to the Free Spins, will be made with the Deposit amount from your Cash Balance until you have satisfied the criteria outlined in the specific T&Cs of your Bonus. This will not contribute towards your Bonus (Wagering) Progress.

    Once your Bonus Balance becomes available, your Bonus (Wagering) Progress will begin. Any winnings will be combined in your Bonus Balance until your Wagering Requirements are completed, at which point any remaining Bonus Balance will be transferred to your Cash Balance.


    4. Non-Deposit Free Spins:
    Scenario: Customer receives XX Free Spins with no deposit needed
    Wagering Requirements: x40
    Wallets Used: Bonus Balance only
    Bonus (Wagering) Progress:
    Free Spins will be allocated and available to use on a specified game only. Any winnings accrued from these Free Spins will be in Bonus Cash.

    Bets will then be made using this Bonus Balance, where winnings will be combined until your Wagering Requirements are completed, at which point any remaining Bonus Balance will be transferred to your Cash Balance.
  • Where can I see my Bonus?

    Your Bonus may be comprised of 3 elements:

    1. A number of Free Spins allocated to a specific game; and/or
    2. A Bonus Cash amount awarded; and/or
    3. A Bonus winnings amount as accumulated with Bonus Balance.
    Free Spins will only be visible when accessing the specific game to which they are allocated.

    Your Bonus Balance contains your Bonus Cash amount and any associated winnings from that Bonus. Bonus Balance will reflect the 1 active Bonus you can claim at any one time.
  • Where can I track my Bonus (Wagering) Progress?

    Your Bonus (Wagering) Progress with an active Bonus can be viewed any time in your Promotions area. This will display, in the form of a percentage bar, how much of your Wagering Requirements have been completed/are left to complete.
  • Why would my Bonus (Wagering) Progress bar go down?

    There could be rare occurrences in which your Bonus (Wagering) Progress bar goes down. This will only happen when:

    • A previously applied Bet has been cancelled or is no longer valid, so its stake has been returned and the Bet is void; and/or;
    • A Bet has been applied to the Wagering Requirements of the Bonus in error, and the Bet clearly contravenes the T&Cs of that Bonus Promotion; and/or
    • A Bonus is invalid or forfeited, so the Bonus (Wagering) Progress bar returns to a starting position.
  • Which Games can I use my Bonus on?

    Free Spins will be issued for a specified game only.

    Bonus Cash, either issued as part of a Bonus, or won through Free Spins, can be used on a variety of our Jackpots, Scratchcards, Slots and Games. However, there are a few ”Restricted” games on which you can’t use your Bonus Cash, and that will not contribute to the Wagering Requirements of your Bonus.

    All restrictions will be outlined in the T&Cs of each specific Bonus Promotion.

    ”Restricted” games can still be played while you have an active Bonus, however, your Cash Balance will be used on these. This will all happen automatically at checkout.

    LottoGo reserves the right to amend which games can/cannot be used as part of a Bonus at any time.
  • Is Bonus Cash withdrawable?

    Any remaining Bonus Balance will be transferred to Cash Balance when all specified Wagering Requirements of the Bonus have been completed. Cash Balance is available to withdraw in line with our Player Terms and Conditions.

    Wagering Requirements and Maximum Win amounts are outlined in the accompanying T&Cs of each specific Bonus Promotion.
  • Is there a maximum amount I can win with a Bonus?

    Each Bonus Promotion will have its own set “Maximum Win” amount. This specifies the value that can be returned as Cash Balance once you have completed the Wagering Requirements of a Bonus, as outlined in the accompanying T&Cs of your specific Bonus.
  • What if I have Cash Balance in my account before I activate a Bonus?

    Once you claim a Bonus Promotion, all bets will be placed in line with the accompanying T&Cs of that specific Bonus.

    If you have an existing Cash Balance when you activate a Bonus, this will typically not be used until your active Bonus is completed/forfeited/cancelled/expired. However, Cash Balance will be used if you play a “Restricted” Game. This will happen automatically when you visit any qualifying checkout/game.
  • Can I use my Bonus Cash on Lottery or Syndicate Bets/Tickets?

    No, you cannot use your Bonus Balance on Lottery or Syndicate Bets/Tickets.
  • What if I want to change or cancel (forfeit) my Bonus?

    You can only have 1 active Bonus at a time. However, if you want to change your Bonus, you are able to forfeit an active Bonus to replace it with another, by opting to claim an alternative Bonus.

    If you simply no longer want to continue with an active Bonus, you can cancel it at any time by tapping into your Bonus card and clicking ‘forfeit’.

    On forfeiting a Bonus, any associated Bonus Balance, Bonus (Wagering) Progress, Free Spins remaining, and winnings accumulated, will be sacrificed.
  • What if my Bonus expires?

    All Bonus Promotions available to claim are displayed with a valid ”Promotional Period” (Start Date and Expiry Date). A Bonus will expire if the specified Wagering Requirements are not completed within this Period.

    If your Bonus expires, any associated Bonus Balance, Bonus (Wagering) Progress, Free Spins remaining, and winnings accumulated, will be lost.
  • Where can I view my Bonus history?

    All your transaction history relating to Bonuses is stored in ‘My Statement’, which can be found by logging in to LottoGo.com and visiting the My Account area.
  • Can I pause a Bonus indefinitely?

    No. All Bonus Promotions come with a valid ”Promotional Period” (Start Date and Expiry Date), which can be viewed when you opt to claim a Bonus.
  • What is “abuse” in Terms and Conditions?

    Our Player Terms and Conditions cite that “evidence of abuse of the Promotion by a player acting singly or with other players” will result in forfeiture, account closure and charges. We have sole discretion in any decision regarding abuse and endeavour to provide a fair gaming environment for all our customers.