Why do you need to verify my identity and account?
What documents do I need to provide?
What if I do not provide the required documents?
What if I do not have the required documents?
I would like to cover/redact some of the information on the required documents – will it still be acceptable?
I would like to change personal details on my account – do I need to provide any documentation?
When do I need to provide the required documents to you?
How should I send the documents to you?
How will I know if my account and identity have been successfully verified?
How do you ensure my documents provided to you are secure?
Can you delete my documents once my account and identity are successfully verified?
I have provided the required documents before, why have I been asked to provide them again?
I think I have been a victim of fraud. What do I do?