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常见问题解答

常见问题解答 / 增加博彩金额
  • 我想在账户增加账户

    使用您的电子邮件地址(或会员号码)和密码登录您的玩家帐户后,只需点击";添加资金"链接。在笔记本电脑和个人电脑上,它位于屏幕的右上角。在移动设备上,首先通过点击屏幕顶部的菜单图标打开菜单,然后点击添加资金。
  • 消费在账单上怎么显示》

    您可以通过参考";LottoGo.com"在银行对帐单上看到对我们的任何付款。
  • 我想改变我的支付方式?

    在登录到您的世界彩票俱乐部玩家帐户后,点击菜单中的";查看我的帐户",然后点击";帐户详细信息",然后点击";付款明细",然后按照屏幕上的说明进行操作。

    如果您的付款方式已过期,并且您有一个积极的订阅下注,您将需要在您的下一个收费日期之前更新您的详细信息,以确保您的数字将被放置在每个画幅。
  • 我怎么查看我的最近的交易?

    使用您的电子邮件地址(或会员号码)和密码登录到您的玩家帐户后,只需点击";查看我的帐户"链接即可。在笔记本电脑和个人电脑上,它位于屏幕的右上角。在移动设备上,首先通过点击屏幕顶部的菜单图标打开菜单。
  • 我使用了信用卡,但是产生了现金消费?

    一些信用卡发行商将博彩交易视为现金提款,因此应用现金预支费。确切金额因发行人而异。请注意,使用借记卡投注时,不会产生现金预支费用。
  • 为什么不能存入更多?

    您的交易可能失败的原因有很多。请通过在线聊天或通过电子邮件 [email protected] 联系我们的会员支持团队,他们将很乐意提供进一步的信息。
  • Apple Pay & Google Pay

    What are the benefits of using Apple Pay / Google Pay?

    • Fast – Deposits are instant!
    • Secure – Neither Apple Pay nor Google Pay reveal your actual payment details.
    • No Extra Charges – You won’t incur any extra costs for using these payment methods.

    Can I use Apple Pay / Google Pay on my device?

    The availability of Apple Pay / Google Pay depends your location and required currency.

    To use Apple Pay, you must have a compatible device operating on iOS 8.1 (or above), set up with a bank card provisioned in your Apple Wallet.

    To use Google Pay, you must have a compatible device operating on Android 4.4 (or above), with Google Play Services version 11.4.x (or above) installed.

    Please note: The name you’ve got registered with Apple Pay / Google Pay must match the name registered on your LottoGo account.


    How do I add funds using Apple Pay / Google Pay?

    To add funds to your LottoGo account:

    1. Head over to your ‘Add Funds’ section.
    2. From the payment methods listed, select either ‘Apple Pay’ / ‘Google Pay’.
    3. Enter the amount you’d like to deposit, and choose the debit / credit card you want to use from your digital wallet.
    4. After confirming your payment using Touch ID / device passcode, the amount will be instantly deposited into your LottoGo account. Easy as peas!

    You can find more instructions on how to set up Apple Pay / Google Pay by popping over to the official websites:

    www.apple.com
    pay.google.com/about

  • PayPal

    What are the benefits of using PayPal?

    - Fast. Deposits are instant!
    - Secure.
    - No Extra Charges. You won’t incur any extra costs for using this payment method.

    Am I eligible to use PayPal?

    PayPal is currently only available to UK residents.

    Please note: The name you’ve got registered with PayPal must match the name registered on your LottoGo account.

    How do I add funds via PayPal?

    To add funds to your LottoGo account:

    1. Head over to the ‘Add Funds’ section at LottoGo.com.
    2. From the payment methods listed, select 'PayPal'.
    3. Enter the amount you’d like to deposit, and tap 'Continue'.
    4. After confirming your payment via PayPal, the amount will be instantly deposited into your LottoGo account. Good to go!

    The minimum deposit at LottoGo.com is £5.
    You can find more instructions on how to set up PayPal by popping over to the official website: www.paypal.com

    Why is my deposit getting declined?

    Your deposit may have been declined for a number of reasons.
    For any declined deposits, please contact PayPal Customer Services directly who will be able to help you further: www.paypal.com.