Annexio Limited (“we” or “us” or “our”) maintains a strong commitment to provide players with a responsible gambling environment. Although gambling should be enjoyed as a recreational activity, it can nevertheless also cause a problem for a minority of players. We aim to prevent compulsive usage and underage access to our games while simultaneously providing a friendly and entertaining gambling experience for players. As a responsible gambling operator, the well-being of our players is of utmost importance.
Gambling should be fun, and you should never gamble more than you can afford to. We take player protection very seriously. LottoGo may need to check that your levels of spending with us are within your means. We may ask you to explain how you fund your gambling with us and we may request an affordability check. You may be asked to provide evidence of earning or other documents verifying a reliable source of income or wealth.
We are required by regulations to take steps to help ensure that gambling is fair and open, is not linked to crime, and does not lead to harm. Part of this includes collecting customer information to allow verification of your source of funds. We do this to establish that you have sufficient funds to support your gambling activity with us.
If you are asked for information around affordability, please provide as much evidence as possible to show that you have sufficient funds to support your gambling activity. This will help limit any further requests from us, and any further delays for you. While we need to be comfortable that you can afford your most recent losses, we also need to understand how you intend to fund your account moving forward.
Vi erbjuder olika spelarskydd och verktyg på webbplatsen för att hjälpa spelare när det behövs. Dessa inkluderar:
We strongly encourage you to consider the following in order to keep gambling activities in control:
Being responsible about gambling presupposes knowing whether to play, how to play, and how much money and time to spend on games. A compulsive gambler is a person whose approach to gambling can be classified as an addiction, and whose gambling has caused growing and continuing problems in their life.
People who gamble responsibly decide in advance how much money they will spend, how often they will gamble and, most importantly, they know when to stop. Responsible gambling should be enjoyable and result in no harm to any player. Responsible gamblers stick to these rules:
We are aware that occasionally gambling might develop into a problem for some of our players. We therefore encourage you to consider professional support and assistance from any of these organisations if you suspect that you might have a gambling problem:
Du måste vara minst 18 år (eller den lagliga minimiåldern i ditt hemland) för att få tillgång till vår webbplats. Du får inte komma åt våra tjänster om du är yngre än 18 år.
Vi strävar efter att förhindra att minderåriga har tillgång till våra tjänster och har därmed implementerat funktioner i registreringsprocessen genom användning av kontrollsystem vid registrerings-tidpunkten för åldersverifiering av potentiella spelare. Vi rekommenderar även att i de fall där vuxna delar datorer med minderåriga, föläldrar överväger att installera system som t ex Net Nanny™ (Gratisprogram) eller Föräldakontroll-Funktion; på sina datorer.
Om du har ytterligare frågor om vår Policy För Ansvarsfullt Spelande ber vi dig kontakta Medlems-Support via [email protected].
Locking a withdrawal: You have the option to restrict yourself from cancelling your withdrawals once they have been requested. Should you wish to utilise the lock function on a pending withdrawal, please do so in the Deposit Area of your My Account section. If you activate this feature, you will disable your ability to cancel the pending withdrawal(s) on your account and we will not cancel your withdrawals at your request. This restriction is permanent and it will not be possible to restore your ability to cancel your withdrawal(s) once you have activated it.