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Ohjekeskus

Ohjekeskus / Tarjoukset
  • Mistä voin tarkistaa tarjouksen ehdot?

    Tarjouksen ehdot voi lukea napsauttamalla sivustomme alalaidan linkkejä.
  • Miksi en voi käyttää kuponkikoodiani?

    Jos sinulla on ongelmia kuponkikoodin käytössä, ota yhteyttä jäsentukeen sivustomme chatin kautta tai lähettämällä sähköpostia osoitteeseen [email protected]
  • Miksi en voi osallistua tarjoukseen?

    Jos olet jo osallistunut samaan tai vastaavaan tarjoukseen aikaisemmin, tarjous ei ole välttämättä käytettävissäsi. Kullakin tarjouksella on omat ehtonsa, ja osallistumiskriteerit vaihtelevat. Jollet ole varma, oletko oikeutettu osallistumaan tarjoukseen, ota yhteyttä jäsentukeen sivustomme chatin kautta tai lähettämällä sähköpostia osoitteeseen [email protected]
  • The LottoGo A-Z of Bonuses

    Term What This Means
    Active Bonus/Active The Bonus Promotion that you have claimed will remain ‘active’ until your Wagering Requirements are completed, or if the Bonus is expired/forfeited/cancelled.
    Bonus Amount The amount of Bonus Cash/Free Spins/Scratchcards allocated with the Promotion.
    Bonus Balance Funds are held here until all Wagering Requirements of an active Bonus Promotion have been fulfilled. Includes winnings accumulated from Bonus Cash/Free Spins/Scratchcards.
    Bonus (Wagering) Progress The Wagering Requirements of your Bonus that you have completed/have left to complete are displayed in a percentage bar within your Promotions area.
    Cancelled Bonus/ Cancelled Bonus Promotions that have been cancelled by LottoGo. All related Bonus Cash, Free Spins/Scratchcards remaining, Bonus (Wagering) Progress, and winnings accrued are lost.
    Cash Balance Funds here are not subject to Wagering Requirements, and can be withdrawn in line with the Player T&Cs. Includes Deposit amounts.
    Completed Bonus/ Completed The specified Wagering Requirements of this Bonus have been completed. Any remaining Bonus Balance (subject to the specified Maximum Win amount) will be transferred to Cash Balance.
    Deposit/ Deposit Amount The cash amount a customer is required to deposit at LottoGo in order to qualify for a Deposit-based Bonus Promotion.
    Expired Bonus/ Expired The specified Wagering Requirements of this Bonus were not completed. All related Bonus Cash, Free Spins/Scratchcards remaining, Bonus (Wagering) Progress, and winnings accrued are lost.
    Expiry Date The date by which the customer must have completed all Wagering Requirements of their Bonus Promotion.
    Forfeited Bonus/ Forfeited Customers may forfeit any active Bonus. All related Bonus Cash, Free Spins/Scratchcards remaining, Bonus (Wagering) Progress, and winnings accrued will be sacrificed.
    Free Spins Spins on a specific game issued as part of a Bonus. Winnings accrued from Free Spins will be Bonus Cash, and subject to the Wagering Requirements of that Bonus.
    Maximum Bet The maximum amount that can be staked using Bonus Cash in order for that Bet to contribute to the Wagering Requirements of a specific Bonus Promotion.
    Maximum Win The maximum value or return possible with the Bonus Promotion.
    Non-deposit Bonus A customer is not required to make a deposit in order to qualify for the Bonus Promotion.
    Player T&Cs All Bonus Promotions are subject to the LottoGo Player Terms & Conditions.
    Promotional T&Cs LottoGo Promotional Terms & Conditions will apply to all Bonus Promotions. Each Bonus Promotion will additionally contain its own specific T&Cs.
    Qualifying Games Games that will contribute to the Wagering Requirements of a Bonus.
    Restricted Games Games that will not contribute to the Wagering Requirements of a Bonus. The full list is displayed in the General Bonus Promotion T&Cs.
    Scratchcards Scratchcards on a specific game issued as part of a Bonus. Winnings accrued from Scratchcards will be Bonus Cash, and subject to the Wagering Requirements of that Bonus.
    Specific Bonus Promotion T&Cs To be found on the respective Bonus Promotion cards in your Promotions area.
    Uses The number of times a Bonus Promotion can be used/activated.
    ‘Valid From’ Date The date from which the Bonus Promotion has been available to claim.
    Wagering Requirements The total value of Bets you need to place within the specified Promotional Period in order to complete your Bonus and have any remaining winnings transferred from Bonus Balance to Cash Balance. Bets must be placed on qualifying games with Bonus Balance, to a value less than the Maximum Bet, to contribute to your Bonus (Wagering) Progress.
    Weighting The percentage of a Bet that will contribute towards the Wagering Requirements of a Bonus Promotion, which differs per game type. Please refer to table below:


    GAMES WEIGHTING DISTRIBUTION TABLE:

    Qualifying Game Type Weighting % (Contribution) Example: Bets placed as part of Wagering Requirements that are 40x your Bonus
    Slots/Instant Win Games 100% Placing a £10 Bet using your Bonus Balance will reduce your wagering amount by £10 (x1).
    Scratchcards 400% Placing a £10 Bet using your Bonus Balance will reduce your wagering amount by £40 (x4).
    Lottery/Syndicate Bets/Tickets Restricted You cannot use Bonus Balance on Lottery or Syndicate Bets or Tickets.
    Bingo Restricted You cannot use Bonus Balance on Bingo.
  • What is a 'Bonus' Promotion, and how do they work?

    A Bonus Promotion (“Bonus”) is something a little extra we offer. When you claim a Deposit/Non-Deposit Bonus Promotion, you'll be allocated a specified amount of either Free Spins, Scratchcards, or Bonus Cash, which will make up your "Bonus Balance".

    As soon as you activate a Bonus, you'll be able to see your Bonus Balance as separate from your Cash Balance within your Wallet.

    Winnings accumulated with your Bonus Balance will be in the form of Bonus Cash until the Wagering Requirements of your Bonus have been completed.* Wagering Requirements are outlined within the T&Cs of each individual Bonus Promotion in your Promotions area here.

    Once you complete the set Wagering Requirements of your Bonus, any remaining Bonus Cash will be transferred to your Cash Balance, and will be available to withdraw subject to our Player Terms and Conditions.

    *Please note: If you use Bonus Cash on a progressive jackpot game and win a jackpot, the jackpot amount will be added to your Cash Balance immediately rather than your Bonus Balance, and will not be subject Wagering Requirements or Maximum Win amount. This bet, however, will still contribute to the Wagering Requirements of your Bonus, and your Bonus shall continue.
  • How do I claim a Bonus Promotion?

    To see if you have any Bonuses available to claim, head over to your Promotions area here, where you’ll find a tab dedicated to Bonus Promotions.

    Any available Bonuses will be displayed on cards which contain all their details and T&Cs for you to read before you claim. ✔

    Remember - you can only have 1 active Bonus at a time! If you want to change your Bonus, you are able to forfeit an active Bonus in order to claim another. However, on forfeiting a Bonus, any associated Bonus Balance, Wagering Progress, and Winnings accumulated, will be lost.

  • What are 'Wagering Requirements'?

    Every Bonus Promotion is subject to Wagering Requirements. Wagering Requirements are the total value of bets you need to place within the specified Promotional Period in order to complete the Bonus and have any remaining winnings transferred from your Bonus Balance to your Cash Balance.

    Bets must be placed on Qualifying Games with Bonus Balance, to a value less than or equal to the Maximum Bet, in order to contribute to your Bonus (Wagering) Progress.

    For example: If you have £10 of Bonus Cash and Wagering Requirements of x40, you’d need to place £400 worth of bets with your Bonus Balance within the Promotional Period to complete your Bonus.

    Your Bonus (Wagering) Progress with an active Bonus can be viewed in your Promotions area here.
  • How will different games contribute to the Wagering Progress of my Bonus?

    All Qualifying Games, depending on what type of game they are, have an allocated Weighting Percentage (Contribution). Weighting affects how your bet will contribute towards your Wagering Requirements, as outlined in the LottoGo Games Weighting Distribution Table below:

    GAMES WEIGHTING DISTRIBUTION TABLE:
    Qualifying Game Type Weighting % (Contribution) Example: Bets placed as part of Wagering Requirements that are 40x your Bonus
    Slots/Instant Win Games 100% Placing a £10 Bet using your Bonus Balance will reduce your wagering amount by £10 (x1).
    Scratchcards 400% Placing a £10 Bet using your Bonus Balance will reduce your wagering amount by £40 (x4).
    Lottery/Syndicate Bets Restricted You cannot use Bonus Balance on Lottery or Syndicate Bets.
    Bingo Restricted You cannot use Bonus Balance on Bingo.
  • How does each type of Bonus Promotion work?

    1. Deposit-based Bonus Cash:
    Scenario: Customer deposits £XX.XX and receives £YY.YY Bonus Cash
    Wagering Requirements: x40 the value of £YY.YY
    Balances Used: Cash Balance, Bonus Balance
    Bonus (Wagering) Progress:
    Bets will be made with the Deposit amount from your Cash Balance until you have satisfied the criteria outlined in the specific Bonus T&Cs. This will not contribute towards your Bonus (Wagering) Progress.

    Once your Bonus Balance becomes available, your Bonus (Wagering) Progress will begin. Winnings will be combined in your Bonus Balance until your Wagering Requirements are completed*, at which point any remaining Bonus Balance will be transferred to your Cash Balance in line with the Maximum Win amount.


    2. Non-deposit Bonus Cash:
    Scenario: Customer receives £XX.XX Bonus Cash with no deposit needed
    Wagering Requirements: x40 the value of £XX.XX
    Balances Used: Bonus Balance only
    Bonus (Wagering) Progress:
    Bets will be made using your Bonus Balance. Winnings will be combined in your Bonus Balance until your Wagering Requirements are completed*, at which point any remaining Bonus Balance will be transferred to your Cash Balance in line with the Maximum Win amount.


    3. Deposit-based Free Spins:
    Scenario: Customer deposits £XX.XX and receives XX Free Spins which will have an equivalent value of £YY.YY
    Wagering Requirements: x40 the value of £YY.YY
    Balances Used: Cash Balance, Bonus Balance
    Bonus (Wagering) Progress:
    Free Spins will be allocated and available to use on a specified game only. On initial play, you will use these Free Spins, and any winnings accrued will be in Bonus Cash.

    Bets placed, either on other games or subsequent to the Free Spins, will be made with the Deposit amount from your Cash Balance until you have satisfied the criteria outlined in the specific T&Cs of your Bonus. This will not contribute towards your Bonus (Wagering) Progress.

    Once your Bonus Balance becomes available, your Bonus (Wagering) Progress will begin. Winnings will be combined in your Bonus Balance until your Wagering Requirements are completed*, at which point any remaining Bonus Balance will be transferred to your Cash Balance in line with the Maximum Win amount.


    4. Non-Deposit Free Spins:
    Scenario: Customer receives XX Free Spins with no deposit needed
    Wagering Requirements: x40
    Balances Used: Bonus Balance only
    Bonus (Wagering) Progress:
    Free Spins will be allocated and available to use on a specified game only. Any winnings accrued from these Free Spins will be in Bonus Cash.

    Bets will then be made using this Bonus Balance, where winnings will be combined until your Wagering Requirements are completed*, at which point any remaining Bonus Balance will be transferred to your Cash Balance in line with the Maximum Win amount.


    5. Deposit-based Scratchcards:
    Scenario: Customer deposits £XX.XX and receives XX Scratchcards which will have an equivalent value of £YY.YY
    Wagering Requirements: x40 the value of £YY.YY
    Balances Used: Cash Balance, Bonus Balance
    Bonus (Wagering) Progress:
    Scratchcards will be allocated and available to use on a specified game only. On initial play, you will use these Scratchcards, and any winnings accrued will be in Bonus Cash.

    Bets placed, either on other games or subsequent to the Scratchcards, will be made with the Deposit amount from your Cash Balance until you have satisfied the criteria outlined in the specific T&Cs of your Bonus. This will not contribute towards your Bonus (Wagering) Progress.

    Once your Bonus Balance becomes available, your Bonus (Wagering) Progress will begin. Any winnings will be combined in your Bonus Balance until your Wagering Requirements are completed*, at which point any remaining Bonus Balance will be transferred to your Cash Balance in line with the Maximum Win amount.


    6. Non-Deposit Scratchcards:
    Scenario: Customer receives XX Scratchcards with no deposit needed
    Wagering Requirements: x40
    Balances Used: Bonus Balance only
    Bonus (Wagering) Progress:
    Scratchcards will be allocated and available to use on a specified game only. Any winnings accrued from these Scratchcards will be in Bonus Cash.

    Bets will then be made using this Bonus Balance, where winnings will be combined until your Wagering Requirements are completed*, at which point any remaining Bonus Balance will be transferred to your Cash Balance in line with the Maximum Win amount.


    *If you use Bonus Cash on a progressive jackpot game and win a jackpot, the jackpot amount will be added to your Cash Balance immediately rather than your Bonus Balance, and will not be subject Wagering Requirements or Maximum Win amount. This bet, however, will still contribute to the Wagering Requirements of your Bonus, and your Bonus shall continue.
  • Where can I see my Bonus?

    Your Bonus may be comprised of:

    1. A number of Free Spins allocated to a specific game; and/or
    2. A number of Scratchcards allocated to a specific game; and/or
    3. A Bonus Cash amount awarded; and
    4. A Bonus Cash winnings amount as accumulated with Bonus Balance.
    Free Spins and Scratchcards will only be visible when accessing the specific game to which they are allocated.

    Your Bonus Balance contains your Bonus Cash amount and any associated winnings from that Bonus. Bonus Balance reflects the 1 active Bonus you can claim at any one time.
  • Where can I track my Bonus (Wagering) Progress?

    Your Bonus (Wagering) Progress with an active Bonus can be viewed any time in your Promotions area here.

    This will display, in the form of a percentage bar, how much of your Wagering Requirements have been completed/are left to complete.
  • Why would my Bonus (Wagering) Progress bar go down?

    There could be rare occurrences in which your Bonus (Wagering) Progress bar goes down. This will only happen when:

    1. A previously applied Bet has been cancelled or is no longer valid, so the stake has been returned and the Bet is void; and/or;
    2. A Bet has been applied to the Wagering Requirements of the Bonus in error, and the Bet clearly contravenes the T&Cs of that Bonus Promotion; and/or
    3. A Bonus is invalid or forfeited, so the Bonus (Wagering) Progress bar returns to a starting position.
  • Which games can I use my Bonus on?

    Both Free Spins and Scratchcards will be issued for a specified game only.

    Bonus Cash, either awarded as part of a Bonus, or accumulated using your Bonus, can be used on a variety of our scratchcards, slots and games. However, there are a few ”restricted” games on which you can’t use your Bonus Cash.

    Restricted games can still be played while you have an active Bonus, however, will not contribute to the Wagering Requirements of your Bonus. Your Cash Balance will be used on these. This will all happen automatically at checkout.

    The full list of restricted games is available to view in our Promotion Terms and Conditions, which can be accessed through the link in our website footer. Tap 'Bonus Promotions', then select 'General Bonus Promotion Terms and Conditions'.

    Please note that Bonus Cash cannot be used to place bets on any jackpots/syndicates or to play bingo.

    LottoGo reserves the right to amend which games can/cannot be used as part of a Bonus at any time.
  • Can I withdraw Bonus Cash?

    No, Bonus Cash will not be available to withdraw. However, once you complete your Bonus, any remaining Bonus Balance will be transferred to your Cash Balance in line with the specified Maximum Win amount. Cash Balance is available to withdraw in line with our Player Terms and Conditions.

    Wagering Requirements and Maximum Win amounts are outlined in the accompanying T&Cs of each individual Bonus Promotion, and can be found in your Promotions area here.

    Please note: If you use Bonus Cash on a progressive jackpot game and win a jackpot, the jackpot amount will be added to your Cash Balance immediately rather than your Bonus Balance, and will not be subject Wagering Requirements or Maximum Win amount.
  • Is there a maximum amount I can win with a Bonus?

    Yes, each Bonus Promotion will have its own “Maximum Win” amount. This specifies the value that can be returned as Cash Balance once you have completed the Wagering Requirements of the Bonus, and is outlined in the accompanying T&Cs of each individual available Bonus.

    However, if you use Bonus Cash on a progressive jackpot game and win a jackpot, the jackpot amount will be added to your Cash Balance immediately rather than your Bonus Balance, and will not be subject Wagering Requirements or Maximum Win amount.
  • What if I have Cash Balance in my account before I activate a Bonus?

    Once you claim a Bonus Promotion, all bets will be placed in line with the accompanying T&Cs of your Bonus.

    If you have an existing Cash Balance when you activate a Bonus, this will typically not be used until your active Bonus is completed/forfeited/cancelled/expired. However, Cash Balance will be used if you play a “Restricted” Game. This will happen automatically when you visit a checkout/game.
  • Can I use my Bonus Cash on Lottery or Syndicate Bets/Tickets?

    No - Bonus Balance can't be used on any Lottery or Syndicate Bets/Tickets.
  • What if I want to change or cancel my Bonus?

    You can have 1 active Bonus at a one time. However, if you want to change your Bonus, you can choose to 'forfeit' it and claim an alternative Bonus. On forfeiting a Bonus, any associated Bonus Balance, Bonus (Wagering) Progress, Free Spins/Scratchcards remaining, and Winnings accumulated, will be sacrificed.

    If you simply no longer want to continue with an active Bonus, you can cancel it at any time by tapping into your Bonus card and clicking ‘forfeit’.

  • What if my Bonus expires?

    All Bonus Promotions are displayed with a valid ”Promotional Period” (Start Date and Expiry Date). Your Bonus will expire if the specified Wagering Requirements are not completed within this period.

    If your Bonus expires, any associated Bonus Balance, Wagering Progress, Free Spins/Scratchcards remaining, and Winnings accumulated, will be lost.
  • Where can I view my Bonus history?

    You'll be able to see all your past bonuses within the 'Your Bonus History' section of the Promotions area here.
  • Can I pause a Bonus indefinitely?

    No - all Bonus Promotions come with a set ”Promotional Period” (Start Date and Expiry Date), viewable when you opt to claim a Bonus.
  • What is “abuse” in Terms and Conditions?

    Our Player Terms and Conditions cite that “evidence of abuse of the Promotion by a player acting singly or with other players” will result in forfeiture, account closure and charges. We have sole discretion in any decision regarding abuse and endeavour to provide a fair gaming environment for all our customers.
  • Why would my Bonus Cash show as “Pending”?

    Bonus Cash will display as pending in your Wallet area when the criteria to activate it has not yet been met.

    This may mean that you have not yet reached a required Total Spend amount of your Bonus, which will be outlined in the specific T&Cs of your Bonus Promotion. Once you successfully meet the criteria that your Bonus Cash is subject to, it will become available for you to use.
  • What is 'Total Spend' amount?

    Certain Bonus Promotions will be subject to a 'Total Spend' amount, which is calculated using the initial Deposit amount required to claim the Bonus, and the amount of Winnings accumulated whilst using that initial Deposit amount. Total Spend amount determines the requirements necessary to activate any Bonus Cash.

    Your initial Deposit amount and its associated Winnings will be used for all transactions upon claiming your Bonus, until the required Total Spend amount has been reached. This is Cash Balance which is not subject to product restrictions, and can be used on all Games, Scratchcards, and Lottery Bets at LottoGo.com. It is important to note that the required Total Spend amount of a Bonus may be subject to change as any Winnings accrued with the initial Deposit amount will be used in the calculation.