Help Centre

If you’re lucky enough to win a prize, you’ll receive an email from us letting you know about the good news! You can check all your results in the 'My Bets & Tickets' area of your account.

Prizes below, or equal to, the Sterling equivalent of £50,000 will be paid automatically and credited to your LottoGo player account.

Winnings over the Sterling equivalent of £50,000 will be settled by us making a claim with our insurance provider or, where we have purchased lottery tickets, by claiming the win from the relevant lottery provider. Winnings over the Sterling equivalent of £10,000 from scratchcards and instant win games will be paid in monthly instalments of £10,000 or the Sterling equivalent.

Winnings are usually paid in the same currency as that your bet was placed with, but may, in our discretion, be paid in an alternative major currency such as Euros, Pound Sterling or US Dollars. Prizes can be withdrawn in accordance with our Player Terms and Conditions.

Each of our games is different, with prize tiers and jackpots varying from draw to draw.

If your selected bet numbers match the winning numbers of the respective draw that you've placed the bet on, you will receive 100% of your winnings based on the equivalent cash prize option of each game*, subject to the deduction of any applicable local taxes.

Please note: for UK customers, when you choose your numbers for EuroMillions, we will purchase tickets for the official draw on your behalf.

*Exclusions apply to winnings from bets placed on 6aus49 and Swedish Lotto, which are subject to a LottoGo jackpot tier 1 cap of £10 million GBP.

Winnings on some of our games will be subject to the deduction of local taxes, depending on the rules of each individual lottery that we offer bets on. All such taxes will be deducted from the winning amount prior to being paid out to players.

Please refer to the Odds & Prizes section of the website for more information on jackpot prize tiers and any applicable local taxes.

You will be informed if you are due to pay tax on any winnings you may receive.

Yes, you can. However, the amount of winnings in your LottoGo account must cover your total bet amount. If the winnings amount is less than your bet amount, the wallet option will not be available for selection.

In line with our Player Terms and Conditions, we reserve the right to publicise and promote details of winners. That being said, we do respect our customer’s privacy and therefore we haven’t exercised that right with previous winners.