Help Centre

If you’re lucky enough to win, you’ll receive an email from us letting you know about the good news! You can then sign in to your LottoGo player account, where the amount you’ve won will be detailed on the ‘Check My Results’ page.

Prizes below, or equal to, the Sterling equivalent of £50,000 will be paid automatically and credited to your LottoGo player account.

Winnings over the Sterling equivalent of £50,000 will be settled by us making a claim with our insurance provider or, where we have purchased lottery tickets, by claiming the win from the relevant lottery provider. Winnings over the Sterling equivalent of £10,000 from scratchcards and instant win games will be paid in monthly instalments of £10,000 or the Sterling equivalent.

Winnings are usually paid in the same currency as that your bet was placed with, but may, in our discretion, be paid in an alternative major currency such as Euros, Pound Sterling or US Dollars. Prizes can be withdrawn in accordance with our Player Terms and Conditions.

Every game is different, with prize tiers and jackpots varying from draw to draw. If your selected numbers match the winning numbers of the respective draw, you will receive 100% of your winnings based on the equivalent cash prize option of each game, subject to the deduction of any applicable local taxes.

Winnings on some games are subject to the deduction of local taxes, depending on each individual lottery’s rules. All such taxes will be deducted from the winning amount prior to being paid out to players. Please refer to the Odds and Prizes section of the website for more information on each game’s prize tiers and applicable local taxes. You will be informed if you are due to pay tax on any winnings you may receive.

Yes, you can. However, the winnings balance in your player account must cover your total bet or ticket amount. If the winnings amount is less than your bet or ticket amount, the wallet option will not be available for selection.

In line with our Player Terms and Conditions, we reserve the right to publicise and promote details of winners. That being said, we do respect our customer’s privacy and therefore we haven’t exercised that right with previous winners.