Help Centre

  • How do I qualify for LottoGo VIP?

    Entry into the LottoGo VIP scheme occurs on a monthly upgrade and downgrade basis. There are 2 ways in which a player can qualify for the scheme:

    1. Based on total real money stakes in a 30-day rolling period, we apply a theoretical margin to those stakes, and if the minimum threshold for a VIP level is attained, the player is automatically awarded the new VIP level.
    2. In addition to the above method of qualification, if a player’s Total Spend (calculated as Total Real Money Stakes minus Total Real Money Winnings) in a 30-day rolling period meets the minimum threshold for a VIP level, then that VIP level will be awarded.

    Players may qualify for the scheme by satisfying either or both of the above requirements during any given 30-day period. VIP Levels will be awarded on the next calendar day after the player meets the minimum threshold.

    Customers who reach or exceed these levels set by us are then personally invited into the scheme. In the first instance, qualifying customers will receive an email informing them of their eligibility.

    Once entered into the VIP scheme, customers will remain in it for a period of 30 days, regardless of spend from that point onwards. If, after this initial 30 days, a customer’s rolling spend no longer qualifies for a given VIP Level, the customer will be downgraded or removed from the scheme accordingly.

    Theoretical margin is calculated thusly, depending on the game played by the customer:
    Game Theoretical Margin
    Jackpots 30%
    Casino & Scratchcards< 5%

    If you have any questions about the VIP scheme, please contact [email protected].
  • What do I get for being a VIP?

    As a LottoGo VIP, you’ll gain access to a smashing mix of personalised offers! What’s more, we’ll also send you regular offers and exclusive treats via email, SMS, on-site messages, and more. So make sure that all your marketing preferences are up to date!

    The table below details the benefits available on each level of the VIP scheme:

    VIPPremiumElite
    Free Spins
    Prize Draws
    Stake Race
    Multi-Bet Jackpot Offers
    Multi-Draw Jackpot Offers
    Loss Back
    Account Manager
  • What VIP levels are there?

    VIP Tier Min. Theoretical/Actual Spend in 30 Days
    Elite £750
    Premium £350
    VIP £150

    If you have any questions about your VIP level, please contact [email protected].
  • What is a Slots Prize Draw?

    For each £5 staked (or currency equivalent) on the specific game advertised for the active Slots Prize Draw, the customer will receive 1 entry to the Prize Draw. Winners are drawn at random from all qualifying entries at the end of the promotional period, and prizes are awarded in correspondence to the order drawn.

    Winners Prize
    1 £500 Cash
    2 - 5 £250 Cash
    6 - 25 £50 Bonus Cash

    For more information, head over to our Promotion Terms and Conditions, and tap "VIP Promotions".

    Please note: All Bonus Cash awarded will be subject to Bonus Promotion Terms and Conditions.
  • What is a Stake Race?

    To participate in a Stake Race, players must stake on the advertised game(s) during the defined promotional period as advertised in the promotional materials. To improve their position on the Stake Race leaderboard, a player must increase their amount wagered to surpass the amounts wagered by the other participants.

    Prizes are awarded to the players with the highest number of stakes at the end of the period:

    Winners Prize
    1 £500 Cash
    2 - 5 £250 Cash
    6 - 25 £50 Bonus Cash

    For more information, head over to our Promotion Terms and Conditions, and tap "VIP Promotions".

    Please note: All Bonus Cash awarded will be subject to Bonus Promotion Terms and Conditions.
  • What are Multi-Bet and Multi-Draw Jackpot Offers?

    Multi-Bet Offers
    VIP Customers are able to claim discounted Multi-Bet offers from their VIP homepage. For example: “Place 10 bets on Mega Millions for a discounted price”.

    Please note: Multi-bet offers will rotate and change based on our available jackpots and draws.

    Multi-Draw Offers
    Customers are able to claim exclusive discounted Multi-Draw bet offers from their VIP homepage. For example: “Bet on 52 draws for a discounted price”.

    Please note: Multi-draw offers will rotate and change based on our available jackpots and draws.

  • What is Loss Back?

    Premium & Elite VIPs Only

    Customers will get a percentage of net losses back (if any) over the advertised promotional period. This Loss Back will be for a maximum amount of £250 for Elite customers, and £125 for Premium customers.

    Loss Back is paid as Bonus Cash with a 1x turnover requirement, and set Maximum Win of 10x the original Bonus Cash amount.

    Losses are defined as: Total Real Money Stakes minus Total Real Money Wins during the promotional period.

    Elite customers will receive 10% Loss Back, while Premium customers will receive 5%.

    For more information, head over to our Promotion Terms and Conditions, and tap "VIP Promotions".

    Please note: All Bonus Cash awarded through a Loss Back promotion will be subject to Bonus Promotion Terms and Conditions.
  • What are VIP Free Spins?

    A selection of Free Spins will be available to claim on the VIP homepage for all Elite, Premium, and VIP customers on Thursdays and Sundays.
  • Will I get an Account Manager?

    Personal Account Managers are assigned to Elite customers only. If you have any questions about your VIP level, please contact [email protected].