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Help Centre / Scratchcards
  • What are scratchcards?

    Our range of online scratchcards gives you a fun way to play for cash prizes in an instant. Each game has its own distinct theme, so why not try a few to find out which is your favourite?
  • What are the chances of winning a prize?

    The odds for our scratchcards are clearly indicated on the ‘Scratchcards’ page and on each individual game’s page, prior to making a purchase. You can view more information about the prize tiers for each game by tapping on the ‘Pay Tables’ link displayed on the top left hand corner of each scratchcard game.
  • I haven’t received the free scratchcards I was offered as part of a promotional offer. What should I do?

    We’re sorry to hear this. If your scratchcards haven’t appeared in your LottoGo account when they should have done, please contact our Member Support team via Live Chat or by emailing [email protected] and we’ll do our best to help.
  • Where do I go to play my free scratchcards?

    Any scratchcards you have left to play are indicated in two main ways. If you’re viewing the website on a laptop or PC, the number of scratchcards you have not yet played appears as a number in a red badge icon on the Scratchcards menu at the top of screen. On all devices, including mobile phones, the scratchcards you have not yet played can be found on both the ‘Scratchcards’ page, or by navigating to the ‘My Games’ page of your player account.
  • How much money can I win?

    Each scratchcard offers a range of great cash prizes, ranging from small up to seriously life-changing amounts! For detailed information about how much you could win on each scratchcard, tap the ‘Pay Tables’ link on the ‘Scratchcards’ page, or visit it here.
  • I’m having trouble playing or loading my scratchcard – what do I do?

    We’re sorry to hear this. Please contact our Member Support team via Live Chat or by emailing [email protected] and we’ll do our best to resolve the problem.
  • What happens if I win?

    If you win a prize when playing a scratchcard, you’ll be notified by a message on screen during the game itself. The funds will be directly credited to your LottoGo account balance, which you can then withdraw or use to bet on other games.