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  • Status Active
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Help Centre

Help Centre / Scratchcards
  • What are scratchcards?

    Our range of online scratchcards gives you a fun way to play to win cash prizes in an instant. Each game has its own distinct theme, so why not try a few to find out which is your favourite?
  • What are the chances of winning a prize?

    The odds for all our scratchcards are indicated on each game as you browse through our Scratchcards page prior to making a purchase. You can view more information about the prize tiers for each game by tapping on the ‘Pay Tables’ link displayed on the top left-hand corner of each scratchcard game.
  • I haven’t received the free scratchcards I was offered as part of a promotional offer. What should I do?

    We’re sorry to hear this. If your scratchcards haven’t appeared in your LottoGo account when they should have done, please contact our Member Support team via Live Chat or by emailing [email protected] and we’ll do our best to help.
  • Where do I go to play my free scratchcards?

    Any scratchcards you have left to play are indicated in two main ways. If you’re viewing the website on a laptop or PC, the number of scratchcards you have not yet played appears as a number in a red badge icon on the Scratchcards menu at the top of screen. On all devices, including mobile phones, the scratchcards you have not yet played can be found on both the ‘Scratchcards’ page, or by navigating to the ‘My Games’ page of the site.
  • How much money can I win?

    Each scratchcard offers a range of great cash prizes, ranging from small amounts right the way up to seriously life-changing amounts! For detailed information about how much you could win on each scratchcard, tap the ‘Pay Tables’ link on the Scratchcards page.
    Please note: Scratchcards that were awarded as part of a Bonus Promotion may be subject to a Maximum Win amount. You can find all the specific terms that apply to your awarded scratchcards within your Promotions area. Please ensure that you are familiar with the T&Cs of each Bonus that you claim.
  • I’m having trouble playing or loading my scratchcard – what do I do?

    We’re sorry to hear this. Please contact our Member Support team via Live Chat or by emailing [email protected] and we’ll do our best to resolve any issue.
  • What happens if I win on a scratchcard?

    If you win a prize when playing a scratchcard, you’ll be notified by a message on screen during the game. Winnings will be directly credited to your Cash Balance.
    Please note: If you are playing scratchcards that were awarded as part of a Bonus Promotion (for example, ‘Deposit £10, get 10 Free Scratchcards’), any winnings on those scratchcards will be credited to your Bonus Balance. You can find all the specific terms that apply to your awarded scratchcards within your Promotions area. Please ensure that you are familiar with the T&Cs of each Bonus that you claim.