Uh-oh! 🙁 We're sorry to hear you're having trouble playing. Please try the following:
1. Rotate your screen:
Some games simply require you to turn your device sideways in order to start playing!
2. Refresh your page.
3. Clear your cache and cookies.
4. Open LottoGo using an alternative browser:
For example, try to play using Google Chrome instead of Internet Explorer.
If you're still experiencing any issues, please get in contact and we'll do our best to get it sorted for you. Either use our Live Chat feature on the site, or email us on [email protected]
. To help us investigate, let us know as much of the following information as you can:
The nature of the error - what happened?
The date and time that you experienced the error. ⌚
The browser you used - such as Google Chrome/ Internet Explorer/ Safari. If you know the version of the browser, too, that would really help us!
The device you used - such as laptop, iPhone, Android. 💻
Did you do anything to attempt to resolve the error? For example, try any of the steps recommended above?
If you have a screenshot of the issue, please attach it. 📸