Back to Bingo

Help Centre

Help Centre / Responsible Gambling
  • I'm worried about my gambling – what can I do?

    As a responsible operator, we take our social responsibility very seriously. If you have any concerns regarding your gambling behaviour, please refer to our Responsible Gambling Policy here.

    You may utilise any of our Responsible Gambling settings online at any time to help you stay in control, or seek professional advice and help using the details published within the Responsible Gambling Policy above.
  • Where can I get more information on how to gamble responsibly?

    In addition to the information provided in our Responsible Gambling Policy here, there are also various independent organisations that provide professional help and advice for gambling problems. These include:

    1. GamCare - http://www.gamcare.org.uk
    2. Gamble Aware - http://www.gambleaware.co.uk, and
    3. Gambling Therapy - http://www.gamblingtherapy.org, amongst others.
  • What player protection does LottoGo offer?

    We offer the following player protection tools at LottoGo: Deposit Limit, Reality Check, Take a Break, and Self-Exclusion.

    You can read more about these tools, and manage/amend your settings in the Responsible Gambling Controls area here.
  • What is 'Self-Exclusion'?

    Self-Exclusion is a formal process which allows you to stop yourself from gambling for a minimum period of 6 months. At LottoGo, you may self-exclude for a period of either 6 months, 1 year, 2 years, 5 years, or permanently. 🔓

    You will be unable to access your LottoGo account at any time during the exclusion period. Access to your account will only be granted after the exclusion period has expired, and provided that a request for account reactivation is made by you with our Member Support team. A ‘cooling off’ period of 24 hours will be applied following your request for account re-activation before you're able to access your account and our services. However, if you've applied for permanent exclusion, your LottoGo account will be permanently blocked with no reactivation possible.

    You can read more about Self-Exclusion, and manage/amend your settings in the Responsible Gambling Controls area here.
  • How do I apply Self-Exclusion to my account?

    To apply Self-Exclusion to your LottoGo account:
    1. Head over to the Responsible Gambling Controls area either by selecting 'Responsible Gambling' from your main Account menu on the site, or by tapping here.
    2. You'll see a list of 5 options displayed, the 4th of which is 'Self-Exclusion'.
    3. Once selected, follow the simple instructions on screen to choose and apply your Self-Exclusion period. You'll then be asked for your account password to confirm.
  • Can I change my mind after applying Self-Exclusion to my account?

    No. After applying Self-Exclusion to your LottoGo account, you'll only be able to remove it after your chosen Self-Exclusion period has elapsed (6 months, 1 year, 2 years, or 5 years).

    You will not, under any circumstances, be allowed to remove the Self-Exclusion applied or reactivate your account before the end of the Self-Exclusion period. In addition, you'll be unable to open a new LottoGo account.

    If you applied a permanent Self-Exclusion, you will not be able to reactivate your LottoGo account, or open a new LottoGo account, at any time.
  • What is 'Take a Break'?

    Take a Break is a tool that allows you to take a short break from our services for a period of either 1 day, 1 week, 1 month, or 6 weeks. 📅

    You will not be allowed to access your LottoGo account during your chosen Take a Break period. Access to your account will only be granted after the Take a Break period has expired, and provided that a request by you for account reactivation is made to our Member Support team.

    You can read more about Take a Break, and manage/amend your settings in the Responsible Gambling Controls area here.
  • How do I apply Take a Break to my account?

    To apply a Take a Break to your LottoGo account:
    1. Head over to the Responsible Gambling Controls area either by selecting 'Responsible Gambling' from your main Account menu on the site, or by tapping here.
    2. You'll see a list of 5 options displayed, the 3rd of which is 'Take a Break'.
    3. Once selected, follow the simple instructions on screen to choose and apply your Take a Break period. You'll then be asked for your account password to confirm.
  • Can I change my mind after applying a Take a Break to my account?

    No, you wont be able to remove the Take a Break you've applied, or reactivate your LottoGo account, before the end of your chosen break period (1 day, 1 week, 1 month, or 6 weeks). In addition, you will be unable to open a new account.
  • What is 'Reality Check'?

    Reality Check is a tool that enables you to set a ‘timer’ on your LottoGo account to let you know how long you have been signed in for. You can choose to when to receive a reminder on your screen - from every 1 hour, up to every 6 hours. ⏳

    Your Reality Check setting can be changed or removed online at any time.

    Read more about Reality Check, and manage/amend your settings in the Responsible Gambling Controls area here.
  • How do I apply a Reality Check timer?

    To apply a Reality Check timer to your LottoGo account:
    1. Head over to the Responsible Gambling Controls area either by selecting 'Responsible Gambling' from your main Account menu on the site, or by tapping here.
    2. You'll see a list of 5 options displayed, the 2nd of which is 'Reality Check'.
    3. Once selected, follow the simple instructions on screen to choose and apply your Reality Check reminders. You'll then be asked for your account password to confirm.
  • Can I change my mind after applying a Reality Check to my account?

    Yes - you can amend/remove your Reality Check reminders at any time in the Responsible Gambling Controls area here.
  • What is 'Deposit Limit'?

    Deposit Limit is a tool that allows you to set a maximum value on the amount of funds that can be added to your LottoGo account over a chosen period of time, between 1 - 30 days. 💳

    Read more about Deposit Limit, and manage/amend your settings in the Responsible Gambling Controls area here.

    Please note: Any request to increase to your Deposit Limit amount and/or a reduction in its duration will be subject to a 24-hour 'cooling-off' period following your request. However, any reduction to your Deposit Limit amount and/or an increase in its duration will take effect immediately.
  • How do I set or change a Deposit Limit?

    To apply a Deposit Limit to your LottoGo account:
    1. Head over to the Responsible Gambling Controls area either by selecting 'Responsible Gambling' from your main Account menu on the site, or by tapping here.
    2. You'll see a list of 5 options displayed, the 1st of which is 'Deposit Limit'.
    3. Once selected, follow the simple instructions on screen to choose and apply your Deposit Limit. You'll then be asked for your account password to confirm.
  • Will I still receive your marketing communications after I’ve applied Take a Break or Self-Exclusion?

    No, you will not receive any marketing communications from LottoGo during your Take a Break or Self-Exclusion period. Please note, however, that it may take up to 2 business days from your application for marketing communications to cease.

    Following the expiration of your Take a Break/Self-Exclusion period, we'll continue not to send you any marketing communications unless you specifically request to receive them.
  • I've requested Self-Exclusion or Take a Break – what happens to the funds in my LottoGo account?

    If there are any funds remaining in your LottoGo player account after you've applied a Take a Break/Self-Exclusion, please contact our Member Support team on [email protected], who will assist in returning the funds directly back to the deposit method registered to your account.
  • I have applied player protection settings to my LottoGo account – does it automatically apply to my other player accounts registered on other websites operated by Annexio Limited?

    We regret that application of player protection/responsible gambling settings to your LottoGo account currently does not automatically apply to your other account(s) registered via other website(s) owned and/or operated by Annexio Limited. Please sign in to each of those accounts separately to apply the changes accordingly, or contact our Member Support team on [email protected] who will be able to assist you further.
  • Does applying a Self-Exclusion or Take a Break to my LottoGo account protect me with other gambling operators?

    No, we regret that the application of Self-Exclusion or Take a Break to your LottoGo account currently does not extend to your accounts registered with any other gambling operators.

    If you have applied, or are considering applying, Take a Break or Self-Exclusion at LottoGo, we strongly encourage you to do the same for any accounts that you may have with other gambling operators.