Help Centre

Help Centre / Most Popular
  • What is lottery betting?

    Choosing your lucky numbers works in much the same way as playing a traditional lottery.

    Unlike a traditional lottery, when you choose your numbers with LottoGo you are placing a bet on the outcome of your chosen game. If the numbers on your bet match those drawn, you win a pay-out from us. Simple!

    Each win is equal to the cash option offered by the official lottery you’ve bet on, from small prizes to enormous rollovers going into hundreds of millions.*

    Please note, for UK customers, when you confirm your numbers for EuroMillions, we purchase an official ticket for the draw on your behalf.

    *Exclusions apply to winnings from bets placed on 6aus49 and Swedish Lotto, which are subject to a LottoGo jackpot tier 1 cap of £10 million GBP.
  • How does a subscription work?

    Subscribing with LottoGo is the easiest way to ensure you’re in with a chance to hit the jackpot!

    By opting in to a subscription, the numbers you’ve chosen will be valid for all future draws of your selected game. You’ll never miss a draw, never lose a bet slip or ticket, and we’ll automatically renew your bet or ticket on a weekly basis using your registered payment method.

    It’s simple, convenient, and hassle-free – and, if you change your mind, you can cancel your subscription at any time.
  • How do I cancel my subscription?

    You can cancel your subscriptions at any time in your 'Manage Subscriptions' area.

    Each subscribed bet/ticket must be managed by individual lottery.

    To unsubscribe:

    1. Tick the box next to each bet/ticket you'd like to unsubscribe from. E.g. if you have 2 subscribed bets on Mega Millions and would only like to cancel 1 of them, simply tick the box next to that 1 specific bet.

    2. Once you’ve ticked the box(es) of your choice, just tap ‘Cancel Selected Bets’.

    3. A pop-up will display, and you will be asked to confirm your decision to unsubscribe.

    4. You'll then be asked for further information about why you wish to unsubscribe. To proceed, you must select the option that best matches your reason.

    5. After selecting your reason, you'll see some final bits of information. To complete your cancellation, tap ‘I understand and want to cancel’.

    6. You'll then be redirected back to your 'Manage Subscriptions' area, where you’ll see confirmation at the top.

    Don't forget that by unsubscribing, your bet(s)/ticket(s) won't be confirmed for future draws on a continuous basis, which means that if those numbers come up, you will miss out.

    If you’re having difficulty managing or cancelling a subscription, please contact our Member Support Team. Email [email protected], or use the Live Chat feature on the site.
  • How can you afford to pay such huge jackpot amounts?

    Lottery betting differs from traditional lotteries, in which the prize pool is created by the sale of tickets. Winnings on LottoGo are funded through a combination of purchasing official lottery tickets and insurance. Our EuroMillions prizes are funded through purchasing official lottery tickets alone.

    All winnings are paid so that they are equal to the cash option of each national lottery’s winnings, with any applicable taxes deducted prior to pay-out.*

    *Exclusions apply to winnings from bets placed on 6aus49 and Swedish Lotto, which are subject to a LottoGo jackpot tier 1 cap of £10 million GBP.
  • How can I win a US lottery jackpot amount if I am not a US resident?

    Through lottery betting! By betting on the outcome of lottery draws around the world with LottoGo, you don't need to be able to take part in the official draw to get your hands on massive pay-outs!

    We give you the opportunity to get your hands on our own mega jackpots which match the real lottery jackpots around the world. If your bet numbers match the numbers drawn in the draw you've placed a bet on, you can win the same amount as the winners of those official lotteries would win! This means you don't have to live in the US to be in with the chance to hit a jackpot the same size as the real Powerball or Mega Millions.
  • What is a Super Jackpot?

    At LottoGo, we want to give you the biggest and best prizes. That’s why we’ve introduced our very own Super Jackpot - based on an official jackpot amount, but boosted!

    LottoGo Super Jackpots are opportunities for our members to win bigger pay-outs than ever before. Sounds too good to be true, right? Well, let us take the time to explain how it’s possible.

    As a lottery betting provider, we’re not restricted by official jackpot caps - meaning that we have the freedom to increase our jackpots and pay out bigger prizes to our customers.

    A simple way to explain it is to draw a parallel with many other forms of gambling; you place a bet on a chosen outcome and, if you beat the odds, the winnings are paid out by ‘the house’, a casino or a bookmaker, for example. In the case of our Super Jackpot, LottoGo is ‘the house’ and we set the pay-out.

    Even more, our Super Jackpot can roll over! So don’t be surprised if you come across one of our jackpots that’s much larger than any official jackpot amount – it’s not a mistake, it’s just our jammy Super Jackpot!

    Any enhanced Draw Winnings shall be subject to Deductions set out in Clause 9.2 of our Player Terms and Conditions.
  • Who operates LottoGo?

    LottoGo is a brand of Annexio Limited, a leading provider of secondary lottery and lottery betting services. We’re licensed and regulated by both the UK Gambling Commission and the Isle of Man Gambling Supervision Commission, and licensed by the Irish National Excise Licence Office.
  • How will I know when I’ve won?

    If you’re lucky enough to win a prize, you’ll receive an email from us letting you know about the good news! You can check all your results in the 'My Bets & Tickets' area of your account.
  • Can I cancel my subscription and continue placing bets or buying tickets on a draw-by-draw basis?

    Yes, of course. Many of our players enjoy LottoGo without a subscription. You can choose your numbers on a one-off basis for any game at any time.