Help Centre

Help Centre / Games
  • How do the games work?

    Our range of fun slot and instant win games (sometimes referred to as “IWG”) are a great way to try your luck at winning cash prizes in just a few clicks. They’re quick, simple, and you could strike it rich!
  • What’s the difference between games and scratchcards?

    The main difference is that scratchcards have a fixed, predefined stake that you are unable to change. If you win, the prize corresponds to the fixed stake.
    With slot and instant win games, the stake (in other words, the amount that you bet) is variable and can be decided at the start of every game. While the odds of winning remain the same, a larger stake could win a proportionately larger sum of money.
  • I’m having trouble playing or loading my game – what do I do?

    Oh no! We’re sorry to hear this. Please contact our Member Support team via Live Chat or by emailing [email protected] and we’ll work to resolve any issues for you as soon as possible.
  • What happens if I win on a game?

    If you win a prize when playing a game, you’ll be notified by a message on screen during the game. Winnings will be directly credited to your Cash Balance.
    Please note: If you are playing Free Spins that were awarded as part of a Bonus Promotion (for example, ‘Deposit £10, get 10 Free Spins), any winnings on those Spins will be credited to your Bonus Balance. You can find all the specific terms that apply to your awarded scratchcards within your Promotions area. Please ensure that you are familiar with the T&Cs of each Bonus that you claim.