Help Centre

Help Centre / Games
  • How do the games work?

    Our range of fun slot and instant win games (sometimes referred to as IWG) are a great way to try your luck at winning cash prizes in just a few clicks. They’re quick, simple, and you could strike it rich!
  • What’s the difference between games and scratchcards?

    The main difference is that scratchcards have a fixed, predefined stake that you are unable to change. If you win, the prize corresponds to the fixed stake. With games, the stake (in other words, the amount that you bet) is variable and can be decided at the start of every game. While the odds of winning remain the same, a larger stake could win a proportionately larger sum of money.
  • I’m having trouble playing or loading my game – what do I do?

    We’re sorry to hear this. Please contact our Member Support team via Live Chat or by emailing [email protected] and we’ll do our best to resolve the problem
  • What happens if I win?

    If you win a prize when playing a game, you’ll be notified by a message on screen during the game itself. The funds will be directly credited to your LottoGo account balance, which you can then withdraw or use to bet on other games.