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Help Centre

Help Centre / Games
  • What are instant win games?

    At LottoGo, you'll discover a top range of instant win games (“IWG”), all with fantastic and simple ways to try your luck at winning cash prizes in just a few taps. 💰

    1. Slots: Spin the reels for your chance to land winning combinations! By playing online, you'll find extra features, bigger pay-outs, wider betting limits, progressive jackpots, and advanced gaming technology. 🎰
    2. Table Games: Experience traditional casino from wherever you are, with classic favourites including Roulette, Poker and Blackjack. 🃏
    3. Live Casino Games: Immerse yourself in the real casino experience any time you like, and play your favourite casino games with a live dealer streamed straight from a studio! 🤵🏽

    Head over to our main Games area now to get started! ✔
  • What’s the difference between slot games and scratchcards?

    The main difference is that scratchcards have a fixed, predefined stake (amount that you bet) that you're unable to change. So, if you win, the amount you win corresponds to the fixed stake.

    With slot and instant win games, the stake is variable and you can choose how much you'd like to bet with at the start of each game. While the odds of winning remain the same no matter your stake, a bigger stake could win you a proportionately larger sum of money! 💰

  • I’m having trouble playing or loading my game – what do I do?

    Uh-oh! 🙁 We're sorry to hear you're having trouble playing. Please try the following:

    1. Rotate your screen: Some games simply require you to turn your device sideways in order to start playing!
    2. Refresh your page.
    3. Clear your cache and cookies.
    4. Open LottoGo using an alternative browser: For example, try to play using Google Chrome instead of Internet Explorer.

    If you're still experiencing any issues, please get in contact and we'll do our best to get it sorted for you. Either use our Live Chat feature on the site, or email us on [email protected]. To help us investigate, let us know as much of the following information as you can:

    1. The nature of the error - what happened?
    2. The date and time that you experienced the error. ⌚
    3. The browser you used - such as Google Chrome/ Internet Explorer/ Safari. If you know the version of the browser, too, that would really help us!
    4. The device you used - such as laptop, iPhone, Android. 💻
    5. Did you do anything to attempt to resolve the error? For example, try any of the steps recommended above?
    6. If you have a screenshot of the issue, please attach it. 📸

  • What happens if I win on a game?

    If you win a prize, you’ll be notified straight away in the game! Winnings will be directly credited to your balance. 💰

    If you can't see your Winnings added to your balance once you've close the game, just hit the 'refresh' icon beside the balance displayed at the top of your screen. 🔁

    Please note: If you're playing Free Spins that were awarded to you as part of a Bonus Promotion (for example, ‘Deposit £10, and get 10 Free Spins’), any Winnings accumulated by those Free Spins will be credited to your Bonus Balance. You'll find all the T&Cs that apply to your Bonus Promotion/Free Spins within your Promotions area here. Please ensure that you're familiar with the T&Cs of each Bonus that you claim.