For UK players, you may refer the unresolved dispute to the Independent Betting Adjudication Service (IBAS) for adjudication. You may contact IBAS on 0207 347 5883 or [email protected]
, or use the Adjudication Form available on its website at http://www.ibas-uk.com
. Any and all such interactions between the ADR and Annexio (Jersey) Ltd shall take place via the Complaints Specialist. Any and all requests made by the ADR for evidence or information, whether written or oral, shall be answered within five (5) business days, subject to the approval and authorisation of the Complaints Specialist who shall ensure that said request is reasonable and pertinent given the nature of the Complaint. The cost of this service will be free to the complainant.
For non-UK Players, you may refer the unresolved dispute to the Isle of Man Gambling Supervision Commission (GSC). You may contact the GSC by emailing [email protected]
, or alternatively complete its Complaints Form and submit it to the GSC via email. The complaints procedure is set out on its website at https://www.gov.im/categories/business-and-industries/gambling-and-e-gaming/player-protection
Alternatively, if you live in the EU, you may use the European Online Dispute Resolution Platform to resolve the dispute by completing the relevant forms and questionnaires on the website at http://ec.europa.eu/consumers/odr/
. The website is managed by the European Commission and aims to help consumers and traders resolve disputes out of court.
Decisions made by an independent dispute resolution body will be final and binding and you will not have further recourse to the courts.