If we are unable to resolve any disputes between us, you may refer the dispute to the Independent Betting Adjudication Service (“IBAS”) for adjudication if you are a resident in the United Kingdom. You may contact IBAS on 0207 347 5883 or [email protected]
, or use the Adjudication Form available on its website at http://www.ibas-uk.com
For non-UK Players, you may raise the dispute with the Jersey Gambling Commission at [email protected]
, and/or Isle of Man Gambling Supervision Commission https://www.gov.im/gambling
. The postal address of the Isle of Man Gambling Supervision Commission is: Isle of Man Gambling Supervision Commission, Ground Floor, St George’s Court, Myrtle Street, Douglas, Isle of Man, IM1 1ED. Where a dispute is referred to the Jersey Gambling Commission and/or the Isle of Man Gambling Supervision Commission, it will be dealt with according to the laws and dispute resolution processes specified by the JGC / IOMGSC.
Alternatively, you may use the European Online Dispute Resolution Platform for resolving the dispute if you live in the EU, by completing the relevant forms and questionnaires on the website http://ec.europa.eu/consumers/odr/
. The website is managed by the European Commission and aims to help consumers and traders resolve disputes out-of-court.
Decisions made by an independent dispute resolution body will be final and binding and you will not have further recourse to the courts.
Any and all such interactions between the ADR and LottoGo shall take place via a Complaints Specialist. Any and all requests made by the ADR for evidence or information, whether written or oral, shall be answered within five (5) business days, subject to the approval and authorisation of the MLRO who shall ensure that said request is reasonable and pertinent given the nature of the Complaint. The cost of this service will be free to the complainant.