Help Centre

After signing into your player account using your email address (or Member Number) and password, simply tap the ‘Add Funds’ link. On laptops and PCs, this is located in the top-right corner of your screen. On mobile devices, first open the menu by tapping the menu icon in the top corner of your screen, then tap Add Funds.

You’ll see any payments made to us on your bank statement with the reference ‘LottoGo.com’.

After signing into your LottoGo player account, tap ‘View My Account’ in the menu, then ‘Account Details’, followed by ‘Payment Details’, and follow the instructions on your screen. If your payment method has expired and you have an active subscription bet, you will need to update your details before your next charge date to ensure that your numbers will be placed on every draw.

After signing into your player account using your email address (or Member Number) and password, simply tap the ‘View My Account’ link. On laptops and PCs, this is located in the top-right corner of your screen. On mobile devices, first open the menu by tapping the menu icon in the top corner of your screen.

Some credit card issuers treat gaming transactions as cash withdrawals and, as such, apply a cash advance fee. The exact amount varies from issuer to issuer. Please note that when placing your bets using a debit card you will not incur a cash advance fee.

There are a number of reasons why your transaction may have failed. Please contact our Member Support team via Live Chat or by emailing [email protected] and they’ll be happy to provide further information.

What are the benefits of using Apple Pay / Google Pay?

• Fast – Deposits are instant!
• Secure – Neither Apple Pay nor Google Pay reveal your actual payment details.
• No Extra Charges – You won’t incur any extra costs for using these payment methods.

Can I use Apple Pay / Google Pay on my device?

The availability of Apple Pay / Google Pay depends your location and required currency.

To use Apple Pay, you must have a compatible device operating on iOS 8.1 (or above), set up with a bank card provisioned in your Apple Wallet.

To use Google Pay, you must have a compatible device operating on Android 4.4 (or above), with Google Play Services version 11.4.x (or above) installed.

Please note: The name you’ve got registered with Apple Pay / Google Pay must match the name registered on your LottoGo account.

How do I add funds using Apple Pay / Google Pay?

To add funds to your LottoGo account:

1. Head over to your ‘Add Funds’ section.
2. From the payment methods listed, select either ‘Apple Pay’ / ‘Google Pay’.
3. Enter the amount you’d like to deposit, and choose the debit / credit card you want to use from your digital wallet.
4. After confirming your payment using Touch ID / device passcode, the amount will be instantly deposited into your LottoGo account. Easy as peas!

You can find more instructions on how to set up Apple Pay / Google Pay by popping over to the official websites:

www.apple.com
pay.google.com/about

What are the benefits of using PayPal?

- Fast. Deposits are instant!
- Secure.
- No Extra Charges. You won’t incur any extra costs for using this payment method.

Am I eligible to use PayPal?

PayPal is currently only available to UK residents.

Please note: The name you’ve got registered with PayPal must match the name registered on your LottoGo account.

How do I add funds via PayPal?

To add funds to your LottoGo account:

1. Head over to the ‘Add Funds’ section at LottoGo.com.
2. From the payment methods listed, select 'PayPal'.
3. Enter the amount you’d like to deposit, and tap 'Continue'.
4. After confirming your payment via PayPal, the amount will be instantly deposited into your LottoGo account. Good to go!

The minimum deposit at LottoGo.com is £5.
You can find more instructions on how to set up PayPal by popping over to the official website: www.paypal.com

Why is my deposit getting declined?

Your deposit may have been declined for a number of reasons.
For any declined deposits, please contact PayPal Customer Services directly who will be able to help you further: www.paypal.com.