After signing into your player account using your email address (or Member Number) and password, simply tap the ‘Add Funds’ link. On laptops and PCs, this is located in the top-right corner of your screen. On mobile devices, first open the menu by tapping the menu icon in the top corner of your screen, then tap Add Funds.

You’ll see any payments made to us on your bank statement with the reference ‘LottoGo.com’.

After signing into your LottoGo player account, tap ‘View My Account’ in the menu, then ‘Account Details’, followed by ‘Payment Details’, and follow the instructions on your screen. If your payment method has expired and you have an active subscription bet, you will need to update your details before your next charge date to ensure that your numbers will be placed on every draw.

After signing into your player account using your email address (or Member Number) and password, simply tap the ‘View My Account’ link. On laptops and PCs, this is located in the top-right corner of your screen. On mobile devices, first open the menu by tapping the menu icon in the top corner of your screen.

Some credit card issuers treat gaming transactions as cash withdrawals and, as such, apply a cash advance fee. The exact amount varies from issuer to issuer. Please note that when placing your bets using a debit card you will not incur a cash advance fee.

There are a number of reasons why your transaction may have failed. Please contact our Member Support team via Live Chat or by emailing [email protected] and they’ll be happy to provide further information.