Help Centre

Help Centre / Depositing Funds
  • How do I deposit to my LottoGo account?

    After signing in, head over to your Member Area by tapping the icon in the top right corner of your screen. Select "Wallet" from the drop-down menu, then tap "Deposit".

  • How will my deposits appear on my bank statement?

    You’ll see any deposits made to us on your bank statement with the reference ‘LottoGo.com’.
  • How do I add or change my deposit method?

    If your deposit method has expired and you have an active subscription, you'll be required to update your deposit details before your next charge date to ensure that your numbers will have the chance to win!

    To update your deposit method, head over to your Member Area by tapping the icon in the top right corner of your screen and select "Wallet" from the drop-down menu, and then tap "Payment Details".
  • How can I view my recent transactions?

    After signing in, head over to your Member Area (by tapping the icon in the top right corner of your screen) and select 'Transaction History'.
  • Why have I been charged a cash advance fee for using my credit card?

    Some credit card issuers treat gaming transactions as cash withdrawals and, as such, apply a cash advance fee. The exact amount varies from issuer to issuer. Please note that when placing a bet using a debit card you will not incur a cash advance fee.
  • Why has my deposit been unsuccessful?

    There are a number of reasons why your deposit may have failed. Please contact our Member Support team either via the Live Chat feature on the site, or by emailing [email protected], and they’ll be happy to provide further information.
  • Apple Pay & Google Pay

    What are the benefits of using Apple Pay/Google Pay?

    • Fast – Deposits are instant!
    • Secure – Neither Apple Pay nor Google Pay reveal your actual payment details.
    • No Extra Charges – You won’t incur any extra costs for using these deposit methods.

    Can I use Apple Pay/Google Pay on my device?

    The availability of Apple Pay/Google Pay depends your location and required currency.

    To use Apple Pay, you must have a compatible device operating on iOS 8.1 (or above), set up with a bank card provisioned in your Apple Wallet.

    To use Google Pay, you must have a compatible device operating on Android 4.4 (or above), with Google Play Services version 11.4.x (or above) installed.

    Please note: The name you’ve got registered with Apple Pay/Google Pay must match the name registered on your LottoGo account.


    How do I deposit using Apple Pay/Google Pay?

    To add funds to your LottoGo account:

    1. Head over to "Wallet" in your Member Area, and choose "Deposit" from the drop-down menu.
    2. From the deposit methods listed, select either ‘Apple Pay’ or ‘Google Pay’.
    3. Enter the amount you’d like to deposit, and choose the debit/credit card you want to use from your digital wallet.
    4. After confirming your deposit using Touch ID/your device passcode, the amount will be instantly deposited into your LottoGo account and ready to use. Easy as peas!

    You can find more instructions on how to set up Apple Pay/Google Pay on the official websites:

    www.apple.com
    pay.google.com/about

  • PayPal

    What are the benefits of using PayPal?

    - Fast. Deposits are instant!
    - Secure.
    - No Extra Charges. You won’t incur any extra costs for using this deposit method.

    Am I eligible to use PayPal?

    PayPal is currently only available to UK residents.

    Please note: The name you’ve got registered with PayPal must match the name registered on your LottoGo account.

    How do I deposit via PayPal?

    To deposit funds into your LottoGo account:

    1. Head over to the ‘Deposits’ section at LottoGo.com, which can be accessed in "Wallet" within your Member Area.
    2. From the deposit methods listed, select 'PayPal'.
    3. Enter the amount you’d like to deposit, and tap 'Continue'.
    4. After confirming your payment via PayPal, the amount will be instantly deposited into your LottoGo account. Good to go!

    The minimum deposit at LottoGo.com is £5.
    You can find more instructions on how to set up PayPal by popping over to the official website: www.paypal.com

    Why is my deposit getting declined?

    Your deposit may have been declined for a number of reasons.
    For any declined deposits, please contact PayPal Customer Services directly who will be able to help you further: www.paypal.com.