Help Centre
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How do I add funds to my LottoGo account?
After signing into your player account using your email address (or Member Number) and password, simply tap the ‘Add Funds’ link. On laptops and PCs, this is located in the top-right corner of your screen. On mobile devices, first open the menu by tapping the menu icon in the top corner of your screen, then tap Add Funds. -
How will payments appear on my bank statement?
You’ll see any payments made to us on your bank statement with the reference ‘LottoGo.com’. -
How do I add or change my payment method?
After signing into your LottoGo player account, tap ‘View My Account’ in the menu, then ‘Account Details’, followed by ‘Payment Details’, and follow the instructions on your screen. If your payment method has expired and you have an active subscription bet, you will need to update your details before your next charge date to ensure that your numbers will be placed on every draw. -
How can I view my recent transactions?
After signing into your player account using your email address (or Member Number) and password, simply tap the ‘View My Account’ link. On laptops and PCs, this is located in the top-right corner of your screen. On mobile devices, first open the menu by tapping the menu icon in the top corner of your screen. -
Why have I been charged a cash advance fee for using my credit card?
Some credit card issuers treat gaming transactions as cash withdrawals and, as such, apply a cash advance fee. The exact amount varies from issuer to issuer. Please note that when placing your bets using a debit card you will not incur a cash advance fee. -
Why has my deposit been unsuccessful?
There are a number of reasons why your transaction may have failed. Please contact our Member Support team via Live Chat or by emailing [email protected] and they’ll be happy to provide further information. -
Apple Pay & Google Pay
What are the benefits of using Apple Pay / Google Pay?
- Fast – Deposits are instant!
- Secure – Neither Apple Pay nor Google Pay reveal your actual payment details.
- No Extra Charges – You won’t incur any extra costs for using these payment methods.
Can I use Apple Pay / Google Pay on my device?
The availability of Apple Pay / Google Pay depends your location and required currency.
To use Apple Pay, you must have a compatible device operating on iOS 8.1 (or above), set up with a bank card provisioned in your Apple Wallet.
To use Google Pay, you must have a compatible device operating on Android 4.4 (or above), with Google Play Services version 11.4.x (or above) installed.
Please note: The name you’ve got registered with Apple Pay / Google Pay must match the name registered on your LottoGo account.
How do I add funds using Apple Pay / Google Pay?
To add funds to your LottoGo account:
- Head over to your ‘Add Funds’ section.
- From the payment methods listed, select either ‘Apple Pay’ / ‘Google Pay’.
- Enter the amount you’d like to deposit, and choose the debit / credit card you want to use from your digital wallet.
- After confirming your payment using Touch ID / device passcode, the amount will be instantly deposited into your LottoGo account. Easy as peas!
You can find more instructions on how to set up Apple Pay / Google Pay by popping over to the official websites: