Help Centre

You can top up the funds in your LottoGo account balance in the Deposit area here.

Follow the simple instructions on screen to choose and confirm the amount you'd like to add.

Please note: If you have a Deposit Limit in place, you'll be unable to add any amount that goes over this limit. If you've already reached your Deposit Limit, you'll be unable to add any new funds until your Deposit Limit period rolls over. For example, if you have a £100 Deposit Limit that restarts every 7 days and you deposited £100 on day 1, you'd have to wait 6 more days to be able to deposit again.

You’ll see any deposits you make at LottoGo showing on your bank statement with the reference ‘LottoGo.com’.

You can update your payment details online in your My Wallet area under "Payment Details". Head there now by tapping here. 💳

If your payment method has expired and you have an active subscription, you'll be required to update your details before your next billing date to ensure that your numbers still have the chance to win a prize! 💰

View all your banking and play activity in the Transaction History area of your Account here.

If you've ever unsure what a certain transaction is for, please contact our Member Support team either by using the Live Chat on the site, or by email on [email protected].

In line with the UK Government legislation passed in April 2020 banning the use of credit cards for gambling, customers are unable to use credit cards as a payment method at LottoGo.com.

There are a number of reasons why your deposit may have failed. Please contact our Member Support team either via the Live Chat feature on the site, or by emailing [email protected], and they’ll be able to provide you with further information.

What are the benefits of using Apple Pay/Google Pay?

• Fast – Deposits are instant!
• Secure – Neither Apple Pay nor Google Pay reveal your actual payment details.
• No Extra Charges – You won’t incur any extra costs for using these deposit methods.

Can I use Apple Pay/Google Pay on my device?

The availability of Apple Pay/Google Pay depends your location and required currency.

To use Apple Pay, you must have a compatible device operating on iOS 8.1 (or above), set up with a bank card provisioned in your Apple Wallet.

To use Google Pay, you must have a compatible device operating on Android 4.4 (or above), with Google Play Services version 11.4.x (or above) installed.

Please note: The name you’ve got registered with Apple Pay/Google Pay must match the name registered on your LottoGo account.

How do I deposit using Apple Pay/Google Pay?

To add funds to your LottoGo account:

1. Head over to "My Wallet" and choose "Deposit" from the drop-down menu.
2. From the deposit methods listed, select either ‘Apple Pay’ or ‘Google Pay’.
3. Enter the amount you’d like to deposit, and choose the debit/credit card you want to use from your digital wallet.
4. After confirming your deposit using Touch ID/your device passcode, the amount will be instantly deposited into your LottoGo account and ready to use. Easy as peas!

You can find more instructions on how to set up Apple Pay/Google Pay on the official websites:

www.apple.com/apple-pay
pay.google.com/about

What are the benefits of using PayPal?

- Fast. Deposits are instant!
- Secure.
- No Extra Charges. You won’t incur any extra costs for using this deposit method.

Am I eligible to use PayPal?

PayPal is currently only available to UK residents.

Please note: The name you’ve got registered with PayPal must match the name registered on your LottoGo account.

How do I deposit via PayPal?

To deposit funds into your LottoGo account:

1. Head over to the "Deposit" section at LottoGo.com, which can be accessed in "My Wallet" within your Account area.
2. From the deposit methods listed, select 'PayPal'.
3. Enter the amount you’d like to deposit, and tap 'Continue'.
4. After confirming your deposit via PayPal, the amount will be instantly deposited into your LottoGo account. Good to go!

The minimum deposit at LottoGo.com is £5.
You can find more instructions on how to set up PayPal by popping over to the official website: www.paypal.com

Why is my deposit getting declined?

Your deposit may have been declined for a number of reasons.
For any declined deposits, please contact PayPal Customer Services directly who will be able to help you further: www.paypal.com.